Questionario di autovalutazione della sicurezza (CAIQ – Lite)

Usiamo il Questionario CAIQ-Lite (Consensus Assessments Initiative Questionnaire Lite) di Cloud Security Alliance come meccanismo di base per esprimere la nostra posizione di sicurezza in termini reali e per fornire trasparenza nel controllo della sicurezza.

Last updated 4th Febbraio 2021
9:15 am
Section HeadingControl HeadingOriginal IDQuestion TextAnswerNotes/Comment
Application & Interface SecurityApplication SecurityAIS-01.2Do you use an automated source code analysis tool to detect security defects in code prior to production?YesWe perform automated source code analysis via continuous integration and automated tests running on CircleCI. These tests cover all components (i.e. backend/frontend) and ensure compatibility and security of the modifications. We also plan to integrate automated vulnerability checkers (e.g. Depfu) in order to automate dependency checks and updates during our next security review.
AIS-01.5(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?YesWe perform human reviews (i.e. pull requests, peer reviews) along with automated testing.
Customer Access RequirementsAIS-02.1Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?YesWe provide full details of this in the customers contracts as well as in the privacy policy and terms of use which are available on our website.
Data IntegrityAIS-03.1Do your data management policies and procedures require audits to verify data input and output integrity routines?YesData integrity is ensured via automated validation checks, end-to-end tests and human reviews.
Audit Assurance & ComplianceIndependent AuditsAAC-02.1Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?Not ApplicableAs AWS tenants, we do have access to all relevant certifications provided by AWS. We do not have ISO 27001/SOC2 certifications ourselves but all available certifications are or will be available on our website in the near future.
AAC-02.2Do you conduct network penetration tests of your cloud service infrastructure at least annually?YesWe do perform penetration tests on regular basis (i.e. quarterly) using tools such as ZAP (recommended by OWASP).
AAC-02.3Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?NoSee previous answer.
Information System Regulatory MappingAAC-03.1Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?NoWe check and adjust accordingly to all relevant regulation prior to signing up new customers and we review them on regular basis with advice of our legal counsel.
Business Continuity Management & Operational ResilienceBusiness Continuity TestingBCR-02.1Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?YesBusiness continuity plans are reviewed at least annually or upon significant organisational or environmental changes.
PolicyBCR-10.1Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?NoDefining specific management framework would not be practical in the case of our company due to its small size. We intend to revisit this aspect in the next security reviews. However, our employees rotate into support roles on a regular basis to ensure that everyone is aware of best practices.
Retention PolicyBCR-11.1Do you have technical capabilities to enforce tenant data retention policies?Yes
BCR-11.3Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?YesOur databases are automatically backed up at least daily and can be accessed from multiple locations. Backups can be restored within 7 days in case of an outage.
BCR-11.7Do you test your backup or redundancy mechanisms at least annually?Yes
Change Control & Configuration ManagementUnauthorized Software InstallationsCCC-04.1Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?YesOur cloud infrastructure is hosted by AWS who implements standard security package ( The access to the management console and admin credentials are restricted only to appropriate employees and are reviewed on regular basis. Moreover, we also train our employees not to install any unauthorised software on their hardware. Employees are required to allow regular automatic security updates on their hardware which include all necessary anti-malware protection. In the case of open source software, we perform vulnerability checks via automated tests and peer reviews.
Data Security & Information Lifecycle ManagementE-commerce TransactionsDSI-03.1Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?YesAs an AWS tenant, we are provided with various data encryption methods. All of our client's data are securely stored and encrypted.
DSI-03.2Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?Yes
Nonproduction DataDSI-05.1Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?YesWe use staging and local database instances for testing and development purposes. These instances are completely separate from our production database and they do not include any of our client's data.
Secure DisposalDSI-07.1Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?YesClient's data/resources are permanently deleted upon exiting the service arrangement, upon their request or after 5 years of submission.
DSI-07.2Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?YesWe do not publish such procedure but a copy of the terms of service can be sent on request. We also specify exiting procedures in client's contracts prior to using our products. Moreover, all client's data/resources are permanently deleted upon exiting the service arrangement. More information is provided in our Privacy Policy under
Datacenter SecurityAsset ManagementDCS-01.2Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?YesMost of our critical assets are owned by the third-party providers (i.e. data-center). However, we do keep an inventory of our hardware (i.e. laptops) that we use to develop and test our solutions.
Controlled Access PointsDCS-02.1Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?Not ApplicableMost of our employees work remotely. We do not house sensitive information data systems. Our cloud infrastructure is hosted by AWS which has all necessary physical security perimeters in place as specified by
User AccessDCS-09.1Do you restrict physical access to information assets and functions by users and support personnel?Not ApplicableSee previous answer.
Encryption & Key ManagementKey GenerationEKM-02.1Do you have a capability to allow creation of unique encryption keys per tenant?NoWe use standard AWS encryption to secure the user's data. However, we do not apply unique encryption keys per customer. This had not been requested by any of our customers so far but we will review this aspect during our next security review.
EncryptionEKM-03.1Do you encrypt tenant data at rest (on disk/storage) within your environment?YesEnabled by the cloud provider (AWS).
Governance and Risk ManagementBaseline RequirementsGRM-01.1Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?YesSee details
PolicyGRM-06.1Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?Yes
Policy EnforcementGRM-07.1Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?YesDetails of all disciplinary actions upon violating our security policies/procedures are specified in employees' contracts.
Policy ReviewsGRM-09.1Do you notify your tenants when you make material changes to your information security and/or privacy policies?Yes
GRM-09.2Do you perform, at minimum, annual reviews to your privacy and security policies?YesAnnual reviews to our privacy and security policies are performed by our security committee.
Human ResourcesAsset ReturnsHRS-01.1Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?YesAppropriate procedures and obligations are specified in the contracts.
Background ScreeningHRS-02.1Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?Yes
Employment AgreementsHRS-03.1Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?YesOur employment agreements always contain confidentiality and intellectual property clauses to abide by. As well as these, there are clauses to comply with all types of companies policies and procedure, this will include those relating to security and information.
Employment TerminationHRS-04.1Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?Yes
Training / AwarenessHRS-09.5Are personnel trained and provided with awareness programs at least once a year?YesNew hires are inducted to our security procedures and best practices. Our employees are updated and coached on regular basis.
Identity & Access ManagementAudit Tools AccessIAM-01.1Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?YesWe adjust the level of access to our systems per employee. Only authorised employees have access to admin credentials. System access for employees is secured, regularly reviewed and adjusted if needed.
IAM-01.2Do you monitor and log privileged access (e.g., administrator level) to information security management systems?Yes
User Access PolicyIAM-02.1Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?YesOnly authorised employees have access to the production environment and/or admin credentials. System access for employees is secured, regularly reviewed and adjusted if needed.
Policies and ProceduresIAM-04.1Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?Yes
Source Code Access RestrictionIAM-06.1Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?Yes
IAM-06.2Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?YesSource code is segregated from the production and testing environments.
User Access Restriction / AuthorizationIAM-08.1Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?YesWe restrict employees credentials/access rights following the rules of least privilege.
User Access ReviewsIAM-10.1Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?YesAuthorisation and validation of the entitlements for all system users and administrators are performed during each of our annual security reviews.
User Access RevocationIAM-11.1Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?YesSuch procedures are specified in our Access Control Policy.
Infrastructure & Virtualization SecurityAudit Logging / Intrusion DetectionIVS-01.1Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?Not ApplicableMajority of our cloud infrastructure is provided by third-party (AWS). Therefore, we rely on the security procedures implemented by the AWS services.
IVS-01.2Is physical and logical user access to audit logs restricted to authorized personnel?Yes
IVS-01.5Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?YesAll logs are recorded and appropriate automated alerts are set up to notify our engineers of any errors/predefined events. Moreover, the logs are reviewed manually on regular basis with aid of automated tools to ease the search through the records.
Clock SynchronizationIVS-03.1Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?Yes
OS Hardening and Base ControlsIVS-07.1Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?Yes
Production / Non-Production EnvironmentsIVS-08.1For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?YesAs AWS tenant we are able to maintain separate production and test environments which are used by our engineering team to ensure continuity and security of the system. Our clients only use the final product (production).
IVS-08.3Do you logically and physically segregate production and non-production environments?Yes
SegmentationIVS-09.1Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?Yes
VMM Security - Hypervisor HardeningIVS-11.1Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?Yes
Wireless SecurityIVS-12.1Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?YesMost of our employees work remotely. However, we ensure that our office wireless networks are encrypted using WPA2 and only employees and contractors are granted access.
IVS-12.2Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?Yes
IVS-12.3Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?Not ApplicableAll of the employees work remotely.
Interoperability & PortabilityAPIsIPY-01.1Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?NoWe do not provide any APIs to the clients yet. However, we document usage of our internal APIs.
Mobile SecurityApproved ApplicationsMOS-03.1Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?NoAll of our employees work remotely. Hence, none of us use the same network and all our work is conducted and backed-up on the cloud. The way we control employees installing applications on their hardware is through training. Moreover, the hardware we work on have anti-virus as standard in updates (automatic updates enabled).
Security Incident Management, E-Discovery, & Cloud ForensicsIncident ManagementSEF-02.1Do you have a documented security incident response plan?NoWe plan to consider this aspect during our upcoming security review.
SEF-02.4Have you tested your security incident response plans in the last year?
Incident ReportingSEF-03.1Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?YesOur employees are onboarded on such procedures and responsibilities. They are also alerted to certain system events automatically. The contractors are also encouraged to report any issues with our products.
SEF-03.2Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?Yes
Incident Response Legal PreparationSEF-04.4Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?Yes
Supply Chain Management, Transparency, and AccountabilityIncident ReportingSTA-02.1Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?YesIn case of a serious security incident, all affected parties are timely informed about such events via email.
Network / Infrastructure ServicesSTA-03.1Do you collect capacity and use data for all relevant components of your cloud service offering?YesAll relevant metrics are monitored and appropriate automated alerts set up in order to report any abnormalities/events regarding our cloud infrastructure (e.g. resource utilisation, overload, service unavailability). All these metrics allow us to track the state of our cloud infrastructure and scale up the resources if necessary.
Third Party AgreementsSTA-05.4Do third-party agreements include provision for the security and protection of information and assets?YesWe always aim to review security provisions of any third-party providers that we use services of. AWS terms of use include such provisions within GDPR Data Processing Addendum (
STA-05.5Do you have the capability to recover data for a specific customer in the case of a failure or data loss?YesOur databases are automatically backed up at least daily and can be accessed from multiple locations. Backups can be restored within 7 days in case of the incident.
Supply Chain MetricsSTA-07.4Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?NoWe do not provide our customers with such information. However, as our cloud infrastructure is hosted by AWS, its SLA can be viewed under and the status page is available via
Third Party AuditsSTA-09.1Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?NoWe plan to start regular security information reviews of our third-party providers and update our security policy during the upcoming security review.
Threat and Vulnerability ManagementAntivirus / Malicious SoftwareTVM-01.1Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?YesOur cloud infrastructure is hosted by AWS who implements standard security package ( Moreover, employees are required to allow regular automatic security updates on their hardware which include all necessary anti-malware protection.
Vulnerability / Patch ManagementTVM-02.5Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?YesOur AWS cloud infrastructure is backed-up and updated automatically and regularly. Additionally, all third-party library dependencies are updated regularly. We also expect employees to set automatic updated on their hardware.
Mobile CodeTVM-03.1Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?YesAll our employees are trained and updated on most common vulnerabilities such as opening suspicious links or attachments from unknown sources, and if in doubt consult with management. In the case of our product's source code, all dependencies and code are manually reviewed and automatically tested before every release.