Security Self Assessment Questionnaire (CAIQ – Lite)
We use the Consensus Assessments Initiative Questionnaire Lite (CAIQ-Lite) from the Cloud Security Alliance as a baseline mechanism to express our security posture in real terms and to provide security control transparency.
Last updated 4th February 2021
|Application & Interface Security
|Do you use an automated source code analysis tool to detect security defects in code prior to production?
|We perform automated source code analysis via continuous integration and automated tests running on CircleCI. These tests cover all components (i.e. backend/frontend) and ensure compatibility and security of the modifications. We also plan to integrate automated vulnerability checkers (e.g. Depfu) in order to automate dependency checks and updates during our next security review.
|(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?
|We perform human reviews (i.e. pull requests, peer reviews) along with automated testing.
|Customer Access Requirements
|Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?
|Do your data management policies and procedures require audits to verify data input and output integrity routines?
|Data integrity is ensured via automated validation checks, end-to-end tests and human reviews.
|Audit Assurance & Compliance
|Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?
|As AWS tenants, we do have access to all relevant certifications provided by AWS. We do not have ISO 27001/SOC2 certifications ourselves but all available certifications are or will be available on our website in the near future.
|Do you conduct network penetration tests of your cloud service infrastructure at least annually?
|We do perform penetration tests on regular basis (i.e. quarterly) using tools such as ZAP (recommended by OWASP).
|Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?
|See previous answer.
|Information System Regulatory Mapping
|Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?
|We check and adjust accordingly to all relevant regulation prior to signing up new customers and we review them on regular basis with advice of our legal counsel.
|Business Continuity Management & Operational Resilience
|Business Continuity Testing
|Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?
|Business continuity plans are reviewed at least annually or upon significant organisational or environmental changes.
|Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?
|Defining specific management framework would not be practical in the case of our company due to its small size. We intend to revisit this aspect in the next security reviews. However, our employees rotate into support roles on a regular basis to ensure that everyone is aware of best practices.
|Do you have technical capabilities to enforce tenant data retention policies?
|Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?
|Our databases are automatically backed up at least daily and can be accessed from multiple locations. Backups can be restored within 7 days in case of an outage.
|Do you test your backup or redundancy mechanisms at least annually?
|Change Control & Configuration Management
|Unauthorized Software Installations
|Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?
|Our cloud infrastructure is hosted by AWS who implements standard security package (https://aws.amazon.com/security/). The access to the management console and admin credentials are restricted only to appropriate employees and are reviewed on regular basis. Moreover, we also train our employees not to install any unauthorised software on their hardware. Employees are required to allow regular automatic security updates on their hardware which include all necessary anti-malware protection. In the case of open source software, we perform vulnerability checks via automated tests and peer reviews.
|Data Security & Information Lifecycle Management
|Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?
|As an AWS tenant, we are provided with various data encryption methods. All of our client's data are securely stored and encrypted.
|Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?
|Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?
|We use staging and local database instances for testing and development purposes. These instances are completely separate from our production database and they do not include any of our client's data.
|Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?
|Client's data/resources are permanently deleted upon exiting the service arrangement, upon their request or after 5 years of submission.
|Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?
|Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?
|Most of our critical assets are owned by the third-party providers (i.e. data-center). However, we do keep an inventory of our hardware (i.e. laptops) that we use to develop and test our solutions.
|Controlled Access Points
|Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?
|Most of our employees work remotely. We do not house sensitive information data systems. Our cloud infrastructure is hosted by AWS which has all necessary physical security perimeters in place as specified by https://aws.amazon.com/compliance/data-center/perimeter-layer/.
|Do you restrict physical access to information assets and functions by users and support personnel?
|See previous answer.
|Encryption & Key Management
|Do you have a capability to allow creation of unique encryption keys per tenant?
|We use standard AWS encryption to secure the user's data. However, we do not apply unique encryption keys per customer. This had not been requested by any of our customers so far but we will review this aspect during our next security review.
|Do you encrypt tenant data at rest (on disk/storage) within your environment?
|Enabled by the cloud provider (AWS).
|Governance and Risk Management
|Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?
|See details https://aws.amazon.com/security/
|Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?
|Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?
|Details of all disciplinary actions upon violating our security policies/procedures are specified in employees' contracts.
|Do you notify your tenants when you make material changes to your information security and/or privacy policies?
|Do you perform, at minimum, annual reviews to your privacy and security policies?
|Annual reviews to our privacy and security policies are performed by our security committee.
|Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?
|Appropriate procedures and obligations are specified in the contracts.
|Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?
|Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?
|Our employment agreements always contain confidentiality and intellectual property clauses to abide by. As well as these, there are clauses to comply with all types of companies policies and procedure, this will include those relating to security and information.
|Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?
|Training / Awareness
|Are personnel trained and provided with awareness programs at least once a year?
|New hires are inducted to our security procedures and best practices. Our employees are updated and coached on regular basis.
|Identity & Access Management
|Audit Tools Access
|Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?
|We adjust the level of access to our systems per employee. Only authorised employees have access to admin credentials. System access for employees is secured, regularly reviewed and adjusted if needed.
|Do you monitor and log privileged access (e.g., administrator level) to information security management systems?
|User Access Policy
|Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?
|Only authorised employees have access to the production environment and/or admin credentials. System access for employees is secured, regularly reviewed and adjusted if needed.
|Policies and Procedures
|Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?
|Source Code Access Restriction
|Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?
|Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?
|Source code is segregated from the production and testing environments.
|User Access Restriction / Authorization
|Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?
|We restrict employees credentials/access rights following the rules of least privilege.
|User Access Reviews
|Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?
|Authorisation and validation of the entitlements for all system users and administrators are performed during each of our annual security reviews.
|User Access Revocation
|Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?
|Such procedures are specified in our Access Control Policy.
|Infrastructure & Virtualization Security
|Audit Logging / Intrusion Detection
|Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?
|Majority of our cloud infrastructure is provided by third-party (AWS). Therefore, we rely on the security procedures implemented by the AWS services.
|Is physical and logical user access to audit logs restricted to authorized personnel?
|Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?
|All logs are recorded and appropriate automated alerts are set up to notify our engineers of any errors/predefined events. Moreover, the logs are reviewed manually on regular basis with aid of automated tools to ease the search through the records.
|Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?
|OS Hardening and Base Controls
|Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?
|Production / Non-Production Environments
|For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?
|As AWS tenant we are able to maintain separate production and test environments which are used by our engineering team to ensure continuity and security of the system. Our clients only use the final product (production).
|Do you logically and physically segregate production and non-production environments?
|Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?
|VMM Security - Hypervisor Hardening
|Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?
|Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?
|Most of our employees work remotely. However, we ensure that our office wireless networks are encrypted using WPA2 and only employees and contractors are granted access.
|Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?
|Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?
|All of the employees work remotely.
|Interoperability & Portability
|Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?
|We do not provide any APIs to the clients yet. However, we document usage of our internal APIs.
|Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?
|All of our employees work remotely. Hence, none of us use the same network and all our work is conducted and backed-up on the cloud. The way we control employees installing applications on their hardware is through training. Moreover, the hardware we work on have anti-virus as standard in updates (automatic updates enabled).
|Security Incident Management, E-Discovery, & Cloud Forensics
|Do you have a documented security incident response plan?
|We plan to consider this aspect during our upcoming security review.
|Have you tested your security incident response plans in the last year?
|Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?
|Our employees are onboarded on such procedures and responsibilities. They are also alerted to certain system events automatically. The contractors are also encouraged to report any issues with our products.
|Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?
|Incident Response Legal Preparation
|Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?
|Supply Chain Management, Transparency, and Accountability
|Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?
|In case of a serious security incident, all affected parties are timely informed about such events via email.
|Network / Infrastructure Services
|Do you collect capacity and use data for all relevant components of your cloud service offering?
|All relevant metrics are monitored and appropriate automated alerts set up in order to report any abnormalities/events regarding our cloud infrastructure (e.g. resource utilisation, overload, service unavailability). All these metrics allow us to track the state of our cloud infrastructure and scale up the resources if necessary.
|Third Party Agreements
|Do third-party agreements include provision for the security and protection of information and assets?
|Do you have the capability to recover data for a specific customer in the case of a failure or data loss?
|Our databases are automatically backed up at least daily and can be accessed from multiple locations. Backups can be restored within 7 days in case of the incident.
|Supply Chain Metrics
|Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?
|We do not provide our customers with such information. However, as our cloud infrastructure is hosted by AWS, its SLA can be viewed under https://aws.amazon.com/legal/service-level-agreements/ and the status page is available via https://status.aws.amazon.com/
|Third Party Audits
|Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?
|We plan to start regular security information reviews of our third-party providers and update our security policy during the upcoming security review.
|Threat and Vulnerability Management
|Antivirus / Malicious Software
|Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?
|Our cloud infrastructure is hosted by AWS who implements standard security package (https://aws.amazon.com/security/). Moreover, employees are required to allow regular automatic security updates on their hardware which include all necessary anti-malware protection.
|Vulnerability / Patch Management
|Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?
|Our AWS cloud infrastructure is backed-up and updated automatically and regularly. Additionally, all third-party library dependencies are updated regularly. We also expect employees to set automatic updated on their hardware.
|Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?
|All our employees are trained and updated on most common vulnerabilities such as opening suspicious links or attachments from unknown sources, and if in doubt consult with management. In the case of our product's source code, all dependencies and code are manually reviewed and automatically tested before every release.